St Luce Innovations · Updated October 16, 2026 · Version 2026-10-16
Support
Help with Face Protection Program, your account, credits, or privacy.
Your memories. Their anonymity. Back to the photo editor
Contact St Luce Innovations
Email supportRequest a refundPrivacy request
What to include
Use your account email and describe the issue, approximately when it occurred, and any on-screen error. For billing questions, include a Stripe receipt or invoice reference and the amount and date. Crop out unrelated personal information if you choose to send a screenshot. Do not send passwords, API keys, full card numbers, or CVCs. You do not need to attach your original photo for routine credit or payment checks.
Quick help
- Swap does not start: mark a face, set it to Replace, check the OpenAI processing consent box, and review the message near the generation controls.
- Credits: use My account → Refresh balance. Each successful face generation or regeneration consumes one credit; local blur and downloads do not.
- Cancel renewal: My account → Manage billing / cancel. Contact support if the portal does not work.
- Account access: use Forgot password on the sign-in form. Never send us your password.
- Data access or deletion: email a privacy request. We may need to verify account ownership.
See the refund policy, privacy policy, and terms of service for details. The app does not currently provide live chat or guaranteed response times.